Refund policy

Return, Refund and Cancellation Policy

Effective Date: 13 October 2026

This Return, Refund and Cancellation Policy applies to purchases made through VuraLifes (www.vuralifes.com)

1. Return Policy for VELOSTRIP™

VELOSTRIP™ is a prescription medicine. For reasons of patient safety, hygiene, product quality and protection against tampering, we do not accept returns or exchanges for change of mind, incorrect product selection, or orders no longer required.

Once a medicine has been delivered, it should not be returned for resale or reuse.

However, if you receive a damaged, defective, incorrect, expired, or otherwise eligible product, please contact our customer support team. We will review the issue and arrange an appropriate resolution in accordance with applicable law.

2. Eligible Return or Refund Requests

You may contact us for assistance if:

  • You received a product different from the one you ordered.

  • The package or product was damaged during delivery.

  • The product appears defective, tampered with, or has a broken seal.

  • The product delivered was expired at the time of delivery.

  • Your order was not delivered, was lost in transit, or was incorrectly marked as delivered.

  • You were charged more than once for the same order.

  • Your order qualifies for cancellation or a refund under applicable law.

Each request will be reviewed individually. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Please do not consume or use a product that appears damaged, tampered with, defective, or otherwise unsafe.

3. How to Report a Problem

If you receive an incorrect, damaged, defective, or expired product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Your order number.

  • Your registered name and contact number.

  • A description of the issue.

  • Clear photographs of the outer package, shipping label, and affected product, where applicable.

Contact us at:

Email: support@vuralifes.com
Phone/WhatsApp: +91 6355298084
Website: https://www.vuralifes.com/

Reporting an issue after 48 hours will not automatically remove any rights or remedies available to you under applicable law.

4. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@vuralifes.com or +91 6355298084.

Cancellation requests received before dispatch may be considered, subject to order status and applicable legal requirements.

Once an order has been dispatched, cancellation may not be possible. However, this does not affect any refund or other remedy you may be entitled to under applicable law.

Orders requiring a valid prescription may be held or cancelled if the required prescription or verification is not completed. Any payment collected for an order that cannot be fulfilled will be handled in accordance with applicable law and the refund provisions below.

5. Refund Policy

Approved refunds will generally be issued to the original payment method used for the purchase.

After approval, we aim to initiate the refund within 5–7 business days. The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

If a refund is delayed beyond the expected period, please contact us with your order number.

We will not withhold a refund where one is legally due.

6. Replacement Policy

Where a replacement is appropriate and legally permissible, we will confirm the next steps with you.

A replacement will depend on product availability, verification of the reported issue, and applicable regulatory requirements. Please do not send any medicine back unless our support team has provided instructions for handling it safely.

7. Shipping Charges

If an order issue is verified and a return, replacement, or refund is approved, we will inform you about any applicable shipping arrangements and costs.

Customers will not be charged return shipping for a verified issue where applicable law requires us to bear that cost.

8. Refunds for Undelivered or Unfulfillable Orders

If we are unable to fulfil a paid order, or an order is confirmed lost in transit, we will review the matter and arrange an appropriate refund or other legally required resolution.

Any refund due for a cancelled or unfulfillable order will be processed in accordance with applicable law.

9. Contact and Customer Support

For questions about returns, refunds, cancellations, or delivery issues, contact:

Store Name: VuraLifes
Email: support@vuralifes.com
Phone/WhatsApp: +91 6355298084
Website: https://www.vuralifes.com/

We aim to acknowledge customer complaints within 48 hours and resolve them as promptly as possible, subject to the nature of the complaint and applicable legal requirements.

10. Policy Updates

VuraLifes may update this policy when required by changes to our business operations, payment or shipping arrangements, or applicable laws and regulations. The latest version will be published on our website.

Important: Nothing in this policy limits any consumer rights or remedies available under applicable law.